Sutherland Hiring Freshers 2026 – Voice & Non-Voice Process Roles | Apply Now
NON-IT JOBS
Sutherland Recruitment Drive 2026
Sutherland has announced its latest hiring drive for Voice Process, Non-Voice Process, Chat Support, and Customer Service roles across multiple locations in India. This is an excellent opportunity for candidates seeking a career in the Business Process Outsourcing (BPO) industry.
Freshers and experienced professionals can apply for various openings based on their qualifications and communication skills. Candidates selected for these roles will work with global clients, handle customer interactions, and gain valuable experience in customer support and business operations.
Job Overview
Company Name: Sutherland
Job Roles: Voice Process, Non-Voice Process, Chat Support, Customer Support Associate
Qualification: Any Degree / Diploma
Experience: Freshers & Experienced
Job Location: Multiple Locations Across India
Employment Type: Full-Time
Industry: BPO / Customer Support
About Sutherland
Sutherland is a global business process transformation company that provides customer experience management, digital transformation, technology services, and business process outsourcing solutions to organizations worldwide.
Founded in 1986, Sutherland operates in multiple countries and serves clients across industries such as banking, healthcare, insurance, telecommunications, retail, and technology. The company is known for its employee-friendly culture, training programs, and career growth opportunities.
Sutherland offers freshers a platform to develop communication, customer service, and professional skills while working in a dynamic corporate environment.
About the Role
The Voice and Non-Voice Process roles involve interacting with customers, resolving queries, providing support, and ensuring customer satisfaction. Depending on the project assigned, candidates may work through phone calls, emails, chats, or back-office processes.
Selected candidates will receive training and support to help them understand business processes, communication standards, and customer handling techniques.
These positions are suitable for candidates looking to begin their careers in customer service, operations, technical support, or business process management.
Key Responsibilities
Candidates selected for the role may be responsible for:
Handling customer queries and concerns
Providing support through calls, emails, or chat
Resolving customer complaints professionally
Maintaining accurate records of interactions
Following company policies and quality standards
Meeting productivity and performance targets
Coordinating with internal teams when required
Delivering excellent customer service experiences
Eligibility Criteria
Candidates applying for Sutherland hiring should meet the following requirements:
Any Degree from a recognized institution
Diploma holders may be eligible for certain roles
Freshers can apply
Experienced candidates are also eligible
Good communication skills are preferred
Basic computer knowledge is required
Willingness to work in shifts based on business requirements
Candidates from all educational streams are encouraged to apply depending on role requirements.
Required Skills
Sutherland is looking for candidates who possess strong communication and interpersonal skills. Applicants should be comfortable interacting with customers and solving problems effectively.
Preferred skills include:
Good verbal and written communication
Customer handling abilities
Active listening skills
Basic computer proficiency
Problem-solving mindset
Teamwork and collaboration
Time management
Adaptability and willingness to learn
For international process roles, strong English communication skills may be required.
Selection Process
The recruitment process generally includes:
1. Online Application
Candidates need to submit their applications through the official careers portal.
2. Screening Round
Recruiters may evaluate communication skills and profile suitability.
3. Assessment or Interview
Candidates may undergo voice assessments, aptitude tests, or interviews depending on the role.
4. HR Discussion
The final stage generally includes salary discussion, shift details, and onboarding information.
The selection process may vary based on location and project requirements.
Salary Details
The salary package for Sutherland roles varies depending on location, process, skills, and experience.
Freshers can expect competitive entry-level salaries along with incentives, performance bonuses, shift allowances, and other employee benefits as per company policies.
Career Growth Opportunities
Sutherland provides structured training and development programs for employees. Candidates who perform well can progress to senior customer support roles, team leadership positions, quality analysis, operations management, training, and other specialized functions.
The company focuses on skill development and internal career progression, making it a suitable workplace for individuals seeking long-term growth in the customer service and operations domain.
Why Apply for Sutherland?
Sutherland offers freshers an opportunity to gain professional experience in a global organization. Employees receive training, exposure to international clients, and opportunities to enhance communication and problem-solving skills.
The company provides a supportive work environment, learning opportunities, and a platform to build a strong professional foundation. Candidates interested in customer support, operations, and business services can benefit significantly from these roles.
Conclusion
The Sutherland Hiring Drive 2026 offers excellent opportunities for freshers and experienced candidates seeking Voice and Non-Voice Process roles across India. With training programs, career growth opportunities, and exposure to global clients, these positions can serve as a strong starting point for a successful career in the BPO industry.
Eligible candidates are encouraged to apply at the earliest and prepare for the recruitment process.
Disclaimer
Fresher Job Updates shares job opportunities, internships, and career-related information for informational purposes only. We do not guarantee job selection, interview calls, or employment offers from any company.
Candidates are advised to verify all details through the official company website before applying. For any enquiries, corrections, content-related concerns, or collaborations, please contact us through our official Contact Us page.
Related Jobs
Fresher Job Updates © 2026
Reframe your inbox
Subscribe to our newsletter and never miss a story.
We care about your data in our privacy policy.